Frequently Asked Questions (FAQs)
Planning your next trip? Whether you’re travelling to India, Australia, or another international destination, Saathi Travel is here to make your journey simple and stress-free. Below you’ll find answers to the most common questions about booking flights, payments, baggage, cancellations, airline policies, travel support, and more. If you need further assistance, our travel experts are always happy to help.
Table of Contents
Booking Flights
Contact our travel consultants by phone or submit a fare enquiry through our website. We'll compare available flight options, explain your choices, and help you complete your booking with confidence.
Yes. We arrange flights to destinations worldwide. Whether you're travelling within Australia or internationally, our team can help you find suitable flight options.
Yes. We can arrange one-way, return, and multi-city itineraries based on your travel plans.
Yes. You can book flights for family members, friends, or colleagues. You'll need to provide accurate passenger information as shown on their passport
For international travel, booking several weeks or months in advance often provides better availability and more competitive fares, especially during school holidays and festive seasons.
Yes. If you have a preferred airline, let our travel consultants know, and we'll check available fares and schedules.
Yes. Saathi Travel can assist with last-minute flight bookings, including travel within 24 hours, subject to airline seat availability. Once your booking is confirmed and payment is received, your e-ticket is usually issued promptly and sent to your registered email address. During busy periods or if additional airline verification is required, processing may take a little longer.
Flight Prices & Payments
Airline ticket prices depend on demand, seat availability, travel dates, and airline pricing policies. Fares can change at any time until the booking is confirmed.
Booking early, being flexible with travel dates, and comparing multiple airlines usually provide the best opportunities for lower fares.
We accept secure payments using major payment methods available through Saathi Travel, including bank transfer and supported credit or debit cards.
Your booking is confirmed once payment has been received and your airline issues the ticket. You'll receive your itinerary and booking confirmation after processing.
No. Our team explains applicable airline fares, taxes, and service charges before your booking is confirmed.
Yes. You can request a personalised flight quotation without any obligation to book immediately.
Flight Changes & Cancellations
Many airline tickets can be changed, although change fees and fare differences may apply depending on the airline and fare conditions.
Yes. Cancellation policies depend on the airline and the fare rules associated with your ticket.
Refund processing times vary by airline. Once approved by the airline, refunds are generally processed using the original payment method.
If your airline makes significant schedule changes, our team will help you understand your available options and assist where possible.
Minor corrections may be allowed by some airlines. Contact us as soon as possible if you notice an error on your ticket.
Once your refund request has been approved by the airline, Saathi Travel will process it as quickly as possible. The overall refund timeline depends on the airline's refund policy and processing time, which may vary. If you have any questions about your refund status, our team will be happy to provide an update.
Airlines & Baggage
We work with many leading international airlines, allowing us to compare routes, schedules, and fares to help you choose a suitable option.
Baggage allowances vary depending on the airline and ticket type. We'll confirm your baggage allowance before your journey.
Yes. Many airlines allow passengers to purchase extra baggage before departure, subject to airline policies.
Seat selection depends on the airline and fare type. We'll assist with available seating options whenever possible.
Passengers should carry a valid passport, visa (if required), airline ticket, and any additional travel documents requested by the destination country or airline.
Travel Services
Yes. We regularly assist families travelling together, including bookings for children and infants.
Yes. We provide assistance for group travel, including holiday groups, student travel, and business trips.
Travel insurance options may be available. Speak with our team to learn more about suitable coverage for your journey.
While visa approvals are handled by the relevant authorities, we can provide general information about travel documentation requirements.
Yes. Our consultants will do their best to find suitable flight options, subject to airline availability.
Yes. We can request wheelchair assistance for elderly passengers or travellers with reduced mobility when making your booking. Please let us know your requirements at the time of booking so we can submit the request to the airline. Wheelchair assistance is provided by the airline and airport, and availability is subject to the airline's policies.
If you're travelling with an infant, Saathi Travel can help you book an infant ticket and guide you on the airline's policies for baggage allowance, bassinets (where available), and seating arrangements. If you require special assistance, please inform us during booking so we can request it from the airline. All services are subject to airline availability and policies.
Customer Support
You can contact us by phone, WhatsApp, email, or by submitting an enquiry through our website during business hours.
Yes. Our team continues to assist customers after booking with questions related to flights, schedule changes, and travel information.
Providing your departure city, destination, travel dates, number of passengers, and any airline preferences helps us prepare a more accurate quotation.
Yes. We assist both leisure and business travellers with domestic and international flight bookings.
A travel agency can help compare airlines, explain fare conditions, assist with itinerary planning, and provide ongoing support before and after your trip, making the booking process more convenient.
Yes. Saathi Travel offers customer support through WhatsApp for your convenience. You can contact our team to request fare quotes, ask travel-related questions, receive booking updates, and get assistance with your journey. Our team will respond as quickly as possible during business hours.